Shipping policy

Order Processing Time

Orders are typically processed within 1–3 business days after payment is confirmed.

Orders are not processed or shipped on weekends or public holidays.

Shipping Time

Estimated delivery times:

  • Domestic Orders: 3–7 business days
  • International Orders: 7–21 business days

Please note that delivery times are estimates and may vary depending on location, courier service, customs processing, or unforeseen delays.

Shipping Charges

Shipping charges are calculated at checkout unless otherwise stated.

We may occasionally offer free shipping promotions.

Order Tracking

Once your order has shipped, you will receive a tracking number via email or SMS (if applicable).

Delays

We are not responsible for shipping delays caused by:

  • Courier issues
  • Customs clearance
  • Incorrect shipping address provided by the customer
  • Natural disasters or other external events beyond our control

Incorrect Address

Please ensure your shipping address is correct before placing your order.

If an incorrect address is provided and the package is returned to us, additional shipping charges may apply for reshipment.

Lost or Stolen Packages

Nexrova is not responsible for lost or stolen packages marked as delivered by the shipping carrier.

If you believe your package is lost, please contact the shipping carrier first and then reach out to us for assistance.

Damaged Packages

If your package arrives damaged, please contact us within 48 hours of delivery with:

  • Your order number
  • Photos of the package and damaged item(s)

Email:support@trynexrova.com

Contact Us

If you have any questions about shipping, contact us at:

Nexrova
Email:support@trynexrova.com